Guidelines - click these links for detailed information.
DAMAGE IN TRANSIT: Summary of what to do if there is substantial in-transit damage to the WOOD in your order.
HOW-TO BUY ONLINE: Tips about buying here. INSTALLATION: Link goes to brief overview of flooring installation guidelines provided by the National Woodflooring Association (USA). ORDER MINIMUMS: Why we have order minimums. PRIVACY POLICY: Our policy, your rights, and some tips about browsers and privacy online generally. PURCHASE POLICIES: Detailed summary of information about how to buy, our process, what to do when your order arrives etc. RETURNS: Returns are subject to time limits and restocking fees. FREIGHT, SHIPPING, HANDLING, ORDER PREP: Summary of our freight shipping policies, including variations for difficult and costly locations. WARRANTY on PRE-Finished flooring: Our warranty info for PRE-finished Solid and Engineered flooring. |
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