Guidelines - click these links for detailed information.
DAMAGE IN TRANSIT: Summary of what to do if there is substantial in-transit damage to the WOOD in your order.
HOW-TO BUY ONLINE: Tips about buying here.
INSTALLATION: Link goes to brief overview of flooring installation guidelines provided by the National Woodflooring Association (USA).
ORDER MINIMUMS: Why we have order minimums.
PURCHASE POLICIES: Detailed summary of information about how to buy, our process, what to do when your order arrives etc.
RETURNS: Returns are subject to time limits and restocking fees.
FREIGHT, SHIPPING, HANDLING, ORDER PREP: Summary of our freight shipping policies, including variations for difficult and costly locations.
WARRANTY on PRE-Finished flooring: Our warranty info for PRE-finished Solid and Engineered flooring.